The origins & mission of TABANAA

TABANAA (meaning embrace in Arabic) is a travel experience, inspiration platform and thriving community that connects people. TABANAA was born out of a shared desire to make travel accessible to people with care needs, connecting guests, accommodations and partners. Hilde Bosmans (healthcare real estate expert), Geert Wets (professor at Hasselt University specializing in mobility and spin-offs) and Peter Geurden (hospitality expert), together laid the foundation. The team behind TABANAA has in-depth experience in the care and hospitality industry, allowing them to understand both the unique needs of both guests and accommodations. 

TABANAA aims to make tourism more inclusive, contributing to a more inclusive society. As many as 1.3 billion people worldwide experience (invisible) disability (WHO, 2023), in addition to their families who are also impacted. TABANAA recognizes the importance of this community and is committed to making travel possible for everyone, regardless of their unique care needs. 

Welcome Element

For whom.

TABANAA is committed to serving travelers with specific care needs as well as accommodations and organizations in the tourism and knowledge sectors. We focus on different groups, with clear support for each.

We support individual travelers, including people with disabilities, seniors, and families with care-dependent members. Our goal is to make their travel experiences as accessible, safe and comfortable as possible through adapted facilities and inclusive services.

We unburden accommodation operators by helping them prepare to host travelers with diverse care needs. This includes adapting facilities, offering accessibility advice and developing hospitality services that meet the expectations of these travelers.

We work with local governments and tourism organizations that want to make their destinations more accessible. This may involve developing accessible routes, adapting public facilities or promoting inclusive tourism in the region.

TABANAA works with a variety of advocacy organizations, healthcare facilities and civil society organizations committed to inclusion and accessibility. Together, we strive to make tourism accessible to everyone, regardless of their care needs.

Together, this is how we ensure inclusive tourism, where everyone has the opportunity to travel carefree.

The Care Butler.
At your service.


Always one direct contact for all your questions. If you have opted for this, after your request, our care butler will contact you and make sure everything goes smoothly: from your online booking and arrival to arranging qualified care staff.

  • Telephone contact.
    The care butler service will contact you by phone within 2 days of booking to discuss the necessary arrangements.

  • Extra helping hand.
    If needed, qualified care staff and auxiliary equipment will be provided.

  • Detailed briefing.
    You will receive a vacation plan, the accommodation where you are staying will receive a hotel briefing, and the nursing staff (and/or other care partners) will receive a care briefing.

FAQ: I'm going on a trip and I'm taking....

What is the cost of using the care butler?
When you choose to use the care butler, you pay €35 per night for the room for which the care was requested. In case of cancellation, you will be charged €35 per night for the care butler. The regular cost for the care provided remains the same as if you were treated at home. Do you need additional aids or care? Please consult your health insurance company for more information about reimbursements.
Should I always use the care butler if I have a specific care request?
No, you are not required to always use the care butler. If you only want to provide limited information, such as dietary requirements or other simple requests, you can simply do so through the comments section of your reservation, at no additional cost.

The care butler is intended for situations when you need extra care on site. You only pay for the care butler if you check this service when making your reservation. So for simple information, you do not need to use the care butler and no extra charge will be made.
Can I still make a reservation without a credit card?
If you do not have a credit card, you can complete the reservation by paying a deposit via bank transfer.
Can I get a reimbursement for the stay from my health insurance company?
The mutual insurance company provides reimbursement for the care administered and the eligible aids. You cannot (yet) receive reimbursement for the stay.
What if my stay cannot continue because of unexpected circumstances such as illness?
If your stay cannot take place due to unexpected circumstances, such as illness, you can cancel according to the applicable cancellation policy. For extra security, we recommend cancellation insurance. In many cases, this insurance covers costs arising from unforeseen situations such as illness, and provides extra protection should you have to cancel your stay at the last minute.

Please note that cancellation insurance is a separate option that you must select at the time of booking.
What organizations does TABANAA partner with to provide care in the room?
TABANAA relies on a wide variety of professional organizations to organize quality customized care. This may vary depending on the region in which you are staying. If you would like to know in advance which organization will be involved in your care, this can be mentioned in your care plan.
What if I have received a vacation plan from the care but wish to change it during the stay? Is that possible?
Yes, it is possible to change your vacation plan during your stay. The vacation plan contains all the details about the care and services you have booked. If you want to make changes, you can contact the appropriate service provider depending on the change you want to make. The vacation plan contains all the contact information for the various partners responsible for specific services.

TABANAA acts as a facilitator. So if you need support in finding the right contact person, you can always reach out to us for help. Be sure to have the vacation plan handy so you can quickly find the right contact information for the service you want to customize.
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