If you choose to use the care butler service, you pay an extra €15 per night on top of the room price. In the event of a cancellation, a one-time cancellation fee of €15 will be charged for the care butler service.

The regular cost for the care itself remains the same as if you were treated at home. Do you need additional help or care? Consult your health insurance company for more information about possible refunds.

ou are certainly not obliged to make use of the care butler service. If, for instance, you only have a need for specific dietary requirements, this can simply be mentioned in the comments section during the reservation process. Only when specific treatments are required and extensive information must be provided, we recommend using the care butler.

If you do not have a credit card, you can finalize the reservation by paying in advance by bank transfer.

The health insurance fund reimburses the care administered and the eligible aids. You cannot get a refund for the stay (as yet).

A stay booked through TABANAA can be canceled free of charge up to 3 days before the day of arrival. If you cancel 3 days or less before the day of arrival, you pay the costs for the first night and €15 for the care butler, if selected. You can use a cancellation insurance.

TABANAA works with a wide variety of professional organizations to organize tailor-made quality care. This may vary depending on the region you are staying in. If you would like to know in advance what organization will be involved in your care, please ask and this will be detailed in your care plan.

The care butler service creates a personal care plan where your specific needs and treatments will be taken into account. If, for urgent reasons, an adjustment is necessary during the stay, it is possible to request this. Honoring the request depends on the kind of adjustment needed, the staff availability (best during office hours) and possibilities.